Migration Officials Develop ICT Skills, Enhance Effectiveness at Work

Government offices at the Migration Service in Tajikistan (www.migratsiya.freenet.tj) do not suffer from lack of computers, modern office equipment, or internet connection.  The problem, however, is that most of their employees do not know how to use the technology in front of them. Thus, IATP Tajikistan has been partnering with the Service over the last several years and in September, 13 more officials graduated from ICT training and are now better equipped to function in their modernized environment.

“Our offices have modern technology – each room has at least one printer and other technical equipment. Many of these officials, however, cannot effectively use them due to a lack of IT skills,” explains Senior Lieutenant Istat Shomirzoeva.  “A few of our employees do possess ICT skills but when they are away, other staff members are not able to carry out the simplest tasks, such as typing a text.”

The 13 participants in September learned computer and internet basics, as well as MS Office applications.  Following IATP training, the Service employees can now utilize the computers and other equipment, enhancing their overall efficiency in the organization. Their newly developed ICT skills makes them more efficient at work and gives them more time for other priorities.

Shomirzoeva, an IATP graduate herself, explains how much of her work has become much more efficient thanks to ICT knowledge.  One of her duties is to prepare official responses from the Service and have the senior officer sign them. Before being trained in ICT, she said this whole process took her almost an hour. She had to hand write the letter, then wait for it to be typed up by another, and then get it signed by the appropriate official. “Now that I can use the computer myself, it only takes me 20-30 minutes to complete this process – less than half the time it used to take.”

The internet basics training is also opening up new opportunities for government workers to establish online correspondence via e-mail with customers and colleagues in other locations, including abroad. Sergeant Ismoil Zokirov remarked, “We work with citizens on passport-related matters and closely cooperate with the Ministry of Foreign Affairs, other state bodies, and international organizations. Before attending training, we would receive an inquiry, for example, from Russia and have to use much more time consuming means such as the mail, fax, or telephone to respond to even the simplest of questions. Now, those of us that have ICT skills can respond immediately to requests and questions with a simple, quick e-mail.”

Since June 2007 to October 2009 more than 250 officials have completed IATP trainings within the framework of the Migration Management project.

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